
Troubleshooting
Reporting Order Receiving Issue
STEP.orders
Troubleshooting - STEP.order Defects
In the event that there is an issue while Checking In a STEP.order, follow the steps below to report the issue.
Potential issues may include:
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Blanks that have been received do not match the order requirements
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Style
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Color
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Size
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Blanks do not match the packing list
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Blanks that have been received are deemed defective
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Holes or Tears
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Stains
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Other Garment Defects​
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Fill out a Shortage Report Ticket. Use the Back Side of the Page to document what the issue is.
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Place the Shortage Report Ticket in the “To Be Ordered” bin.
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Segregate any Damaged or incorrect garments in a bin.
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Label the bin with a Work-In-Process tag. Fill out the WIP tag with the Customer, Order Number, and “HOLD” in the Description field. Place this bin on the “Partial” shelf.