Troubleshooting - STEP.order Defects

 

In the event that there is an issue while Checking In a STEP.order, follow the steps below to report the issue.

 

Potential issues may include:

• Blanks that have been received do not match the order requirements

  • Style

  • Color

  • Size

• Blanks do not match the packing list

• Blanks that have been received are deemed defective

  • Holes or Tears 

  • Stains

  • Other Garment Defects​

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• Fill out a Shortage Report Ticket.  Use the Back Side of the Page to document what the issue is.

 

• Place the Shortage Report Ticket in the “To Be Ordered” bin.

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• Segregate any Damaged or incorrect garments in a bin.  

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• Label the bin with a Work-In-Process tag.  Fill out the WIP tag with the Customer, Order Number, and “HOLD” in the Description field.  Place this bin on the “Partial” shelf.