
Troubleshooting
Shortage - Supply Materials
Troubleshooting - Order Issue - Supply Material
In the event a supply material has been identified with an issue follow the steps below to report this issue.
Possible issues may include:
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Missing or Received not in full
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Incorrect Color
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Incorrect Size
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Incorrect Item
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Damaged or Defective
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Or other issue that prevents this supply material from being received
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Fill out a Shortage Report Ticket, indicating the item(s) that are missing, damaged, incorrect, or have other issues
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Use the Back of the Shortage Report Ticket to describe the issue(s) for these item(s)
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Place the Shortage Report Ticket into the To Be Ordered Bin
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Place any items that are damaged, incorrect, or have other issues into a bin and label the bin with a Work In Process Tag. Complete the Tag as Follows:
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Customer: STEP
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Order Number: Supply
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Description: HOLD
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Place this bin with the suspect material onto the Partial Shelf.
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This defective or incorrect material may need to be returned to the vendor or further documented. Therefore this material should be retained until a disposition is determined.
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As the replacement or corrected material arrives, use the Standard Supply Material Check-In Procedure to receive that material