Troubleshooting - Order Issue - Supply Material
 

In the event a supply material has been identified with an issue follow the steps below to report this issue.

 

Possible issues may include:

• Missing or Received not in full

• Incorrect Color

• Incorrect Size

• Incorrect Item

• Damaged or Defective

• Or other issue that prevents this supply material from being received

 

• Fill out a Shortage Report Ticket, indicating the item(s) that are missing, damaged, incorrect, or have other issues

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• Use the Back of the Shortage Report Ticket to describe the issue(s) for these item(s)

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• Place the Shortage Report Ticket into the To Be Ordered Bin

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• Place any items that are damaged, incorrect, or have other issues into a bin and label the bin with a Work In Process Tag.  Complete the Tag as Follows:

  • Customer:  STEP

  • Order Number:  Supply

  • Description:  HOLD

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• Place this bin with the suspect material onto the Partial Shelf.

• This defective or incorrect material may need to be returned to the vendor or further documented.  Therefore this material should be retained until a disposition is determined.

 

• As the replacement or corrected material arrives, use the Standard Supply Material Check-In Procedure to receive that material