
Troubleshooting
Reporting Order Receiving Issue
Fresh Prints
Troubleshooting - Fresh Prints Order Defects
In the event that there is an issue while Checking In a Fresh Prints order, follow the steps below to report the issue to Fresh Prints.
Potential issues may include:
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Blanks that have been received do not match the order requirements
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Style
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Color
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Size
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Blanks do not match the packing list
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Blanks that have been received are deemed defective
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Holes or Tears
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Stains
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Other Garment Defects
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Navigate to the Fresh Prints Dashboard and expand the order number being referenced.
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Scrolling all the way to the right, identify the Order Line Item(s) that have an issue. Click the Red “Problem” Icon
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Select the appropriate item from the drop-down menu in the Subject Line
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Type a short message briefly explaining the issue in the Message box.
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The Click Submit. A Fresh Prints Representative will reach out via email to resolve the issue.
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Fill out a Shortage report ticket and deposit in the “To Be Ordered” bin.
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Segregate any Damaged or incorrect garments in a bin.
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Label the bin with a Work-In-Process tag. Fill out the WIP tag with the Customer, Order Number, and “HOLD” in the Description field. Place this bin on the “Partial” shelf.