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Troubleshooting
Shortage - Fresh Prints Orders

Troubleshooting - Missing Garments - Fresh Prints Order

 

In the event that while checking in a Fresh Prints order it is discovered that all of the garments for the referenced order have not been received, Follow the steps below to report this shortage.

  • Navigate to the Fresh Prints Dashboard and expand the order number being referenced.

  • Scrolling to the right, identify the Order Line Item(s) that are missing garments.  Check the Blanks Missing Box to report this shortage to Fresh Prints.  A Fresh Prints Representative will reach out via email to resolve the issue.

  • Fill out a Shortage report ticket for the missing garment(s).  Clip the Shortage Report Ticket with the Packing Slips for the order onto a clipboard making sure to put the shortage ticket on top.  Place the clipboard on top of the garments on the WIP cart.

  • The Blanks that have been received and staged on a WIP cart must have a PARTIAL CONE placed on the top of the cart(s).  The carts can then be moved to the Partial area of the Screen Printing Area.

 

 

Once the Missing Blanks for the Order are Received:

  • Follow the standrad check-in Procedure to verify the blanks

  • Check the Blanks Received Box on the Fresh Prints Dashboard

  • Check the Blanks Received Box on the STEP.orders Incoming tab

  • Stage the missing blanks on the WIP Carts

  • Remove the PARTIAL Cone and discard the Shortage Report Ticket.

Supporting Documents: